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Questions related to Royal Up℠

If you made your booking through your Travel Advisor, please contact them for assistance. If you made your booking directly with Royal Caribbean, please email royalup@rccl.com.
To receive an email invitation to bid on a stateroom upgrade, the guest must have opted in to receive Royal Caribbean marketing emails. To opt-in, guests can sign up on the Royal Caribbean website, during the online check-in process or within the My ...
You will be charged based on double occupancy.
No, if you have two cabins you will need to submit two separate bids and they will be considered independently. Royal Caribbean cannot guarantee both reservations will be upgraded. If only one of the reservations is upgraded, you cannot move other gu...
You will not be charged and will stay in the stateroom originally booked. Offer acceptance may be communicated at any point up until two days before the sailing departs.
No, accepted offers will earn Crown & Anchor points at the rate of the original stateroom category purchased. The terms and conditions of your original booking will remain in effect following the acceptance of your offer, including the Crown & Anchor...
Your offer can be accepted anytime from the moment it is submitted up until two days prior to voyage departure. An email confirming acceptance and the details of the upgraded stateroom will be sent to your nominated email address.
To change credit card details you’ll need to cancel and re-submit the bid using the new payment information. However, once cancelled, the original bid may not be available.
You may modify or cancel your offer up to two days prior to departure, provided your offer has not already been accepted by Royal Caribbean and your credit card has not been charged.
If your reservation includes multiple guests (between two and five), the offer amount submitted will only apply to the first and second guest listed on the reservation.
Yes, and you will be considered based on availability of accessible staterooms in the upgrade categories.
No, the stateroom location and amenities will depend on availability. Royal Caribbean cannot guarantee a specific stateroom number within the upgraded category.
No. Once your bid is accepted, the card you used for the bid will be charged immediately. The upgrade amount paid is final and non-refundable. Royal Caribbean does not charge a fee, however the card issuer may charge a foreign processing fee.
Each offer is considered individually, and Royal Caribbean cannot guarantee all reservations travelling together will be upgraded. In the event that all reservations are upgraded, Royal Caribbean cannot guarantee all upgraded staterooms will be close...
The upgrade does not include any additional promotions. The promotion applied at the time of the booking will remain for the life of the reservation.
The offer amount is per person for the duration of the cruise. It is not a per day amount. Offers are based on double occupancy, so only the first and second guest will be charged.

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