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Questions related to Payment Insurance & Cancellation Policies

Payments made via American Express credit cards may attract a foreign processing fee. We advise you to check the terms and conditions of foreign transactions with your card issuer before making a payment. For guests from New Zealand: Payments made vi...
The cruise and flights will only be deemed cancelled from the date we receive notice of cancellation from you or your travel advisor. The following cancellation charges will then apply to your cruise: Days prior to cruise departure Cancellation charg...
The full balance of your cruise reservation must be received no less than 70 days before departure. For Holiday sailings (Christmas, New Year and Easter departures, and Transpacific and Asia repositioning cruises) the full balance must be received no...
To secure your reservation, we require a deposit within seven days of your booking, or full payment if you book within 70 days of departure. Some cruises require your deposit be paid on the day of reservation or within 1-7 days of making the reservat...
Yes, Royal Caribbean takes a temporary daily authorisation hold for each credit or debit card used for Onboard Guest Accounts. Credit cards may incur up to a 10 day hold and debit or Travel Money cards may incur up to 30 day holds.
You can make as many partial payments as you like between the time of making a reservation and the balance due date. We do not offer formal payment plans.
Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. The payment schedule ...
The price of your cruise holiday includes: Ship accommodation Ocean transportation Most meals onboard Some beverages onboard Most entertainment onboard The following services are not included in the cruise price: Dining in Speciality Restaurants such...
Cancellations and refunds If you or anyone travelling with you wishes to cancel your/their cruise or flights, you must immediately give notice to us or your travel agent so that your agent can give us notice of cancellation on your behalf. The cruise...
A refund for the difference won’t be available. However, as prices apply to items purchased at that moment, you can cancel and process a new purchase. This will generate a refund for your initial purchase. To buy items at the current price, you will ...
Please consult with your preferred travel agency for available group pricing.
Yes! Discounts are available to groups of more than 16 guests if booked through your preferred travel advisor.
All pre-cruise purchases, including beverage packages, already include a service charge of 18%. Any beverages purchased onboard sailings from Australia or New Zealand have service charges included in the listed price. Sailings from other countries ma...
Royal Caribbean International reserves the right to change, whether via an increase or decrease, any published rates, including cruise rates and airfare charges, without prior notice. We reserve the right to impose on any existing booking or new book...
You can make a credit card payment online here. Please note: You can only make payments online if you have booked directly with Royal Caribbean. If you have made your booking through a travel agent, you will not be able to view or pay balances online...
We do not offer travel insurance, however we recommend you to have your own travel insurance to cover you for the trip.
They can contact our team for assistance. Our freephone number is (800) 465 - 3595. A group number will be assigned during the initial call.
New prices and/or promotions apply only to new reservations made directly through Royal Caribbean International. Please consult with your travel agency in regards to pricing and cancellation policies.

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