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Questions related to Payment Insurance & Cancellation Policies

To secure bookings for shore excursions, beverage packages, spa treatments, VOOM – the fastest internet at sea service, specialty dining and more, visit the Cruise Planner.
Payments made via American Express credit cards may attract a foreign processing fee. We advise you to check the terms and conditions of foreign transactions with your card issuer before making a payment. For guests from New Zealand: Payments made vi...
The cruise and flights will only be deemed cancelled from the date we receive notice of cancellation from you or your travel advisor. The following cancellation charges will then apply to your cruise: Days prior to cruise departure Cancellation charg...
The full balance of your cruise reservation must be received no less than 70 days before departure. For Holiday sailings (Christmas, New Year and Easter departures, and Transpacific and Asia repositioning cruises) the full balance must be received no...
To secure your reservation, we require a deposit within seven days of your booking, or full payment if you book within 70 days of departure. Some cruises require your deposit be paid on the day of reservation or within 1-7 days of making the reservat...
Yes, Royal Caribbean takes a temporary daily authorisation hold for each credit or debit card used for Onboard Guest Accounts. Credit cards may incur up to a 10 day hold and debit or Travel Money cards may incur up to 30 day holds.
You can make as many partial payments as you like between the time of making a reservation and the balance due date. We do not offer formal payment plans.
To purchase On Board Credit you will need to contact our Sales Experts on 1800 754 500.
For all inclusions, please read our Cruise Fare Inclusion Guide for Australia or New Zealand.
A refund for the difference won’t be available. However, as prices apply to items purchased at that moment, you can cancel and process a new purchase. This will generate a refund for your initial purchase. To buy items at the current price, you will ...
Yes! Discounts are available to groups of more than 16 guests if booked through your preferred travel advisor.
Service charges for stateroom attendants and dining room staff are included in the fare. Guests will still have the option to reward crew for exceptional service by choosing to provide a gratuity at their own discretion. Guests will simply pay one in...
Some qualifying rates apply for the following, including a special third and/or fourth guest rate for anyone who is staying in the same stateroom with two full-fare paying guests. So if you intend on having your children stay in your stateroom, their...
The price of your chosen cruise will be confirmed at the time of booking. After your booking is confirmed but before full payment is received, we will only increase the price if there is an increase in the cost of any transport included in the price ...
Bookings may only be transferred to a Travel Agent up until 60 days from creation if the request is made outside of Final Payment period and the booking has not been paid in full. If a booking has a ChoiceAir ticket and the transfer request involves ...
Deposit requirements vary based on length of cruise and the type of stateroom reserved. Generally, deposit guidelines are USD 200 per stateroom for 1-5 night cruises, USD 500 per stateroom for 6-9 night cruises and USD 900 per stateroom for 10+ night...
New prices and/or promotions apply only to new reservations made directly through Royal Caribbean International. Please consult with your travel agency in regards to pricing and cancellation policies.

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