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Questions related to Online Check-in & Boarding Pass

Completing your check-in online for all the guests in your booking will speed up your boarding time. Guests who do not complete online check-in will be required to check-in manually at the pier, which can take a little more time.
Online check-in opens 90 days prior to sailing (providing final payment has been made) and closes three days prior to the sail date. Guests who miss the online check-in window can undertake a manual check-in process at the pier.
We are unable to complete the check in for you, as you are required to read and accept terms and conditions. You’re welcome to contact us and we can provide troubleshooting assistance if needed.
Our staff members at the pier will be more than happy to help you check-in manually and print your SetSail passes.
To complete your check-in successfully, visit Online Check-In and have the following information ready: *Contact details for each guest checking in *Identification Document information for each guest you are checking in such as the Passport (internat...
We provide complimentary electronic cruise documents (eDocs) to all guests from 45 days prior to sailing once the reservation is finalised and paid in full. Once your cruise documents become available, you can access them through your reservation das...
Successfully completing the online check-in for you and all the guests listed on your reservation will allow you to print all your SetSail Passes.
An Onboard Expense Account is the cashless system used for all onboard purchases and services. SeaPass cards are handed out at the pier or will be in your stateroom waiting for you, depending on your ship. Your account may be set up with either a cre...

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