Questions related to Onboard Guest Services

Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended t...
All wedding inquiries should be referred to the toll free number (888) WED-RCCL (933-7225) or royalcelebrations@rccl.com and one of our experienced Wedding Coordinators will be happy to assist.
There are limited currency conversion options onboard, however we do accept most major currencies and convert them to US dollars with applicable conversion rates. There are not always exchange facilities available or open in the ports.
Feel free to recognise crew members that make your voyage exceptionally memorable. You can visit the Guest Services desk to increase the amount of your gratuities or reward a crew member with an additional cash gratuity at your discretion. Gratuity e...
All shipboard photo products and services must be either purchased pre-cruise at All professional photo operations are handled by Image Photo Services on all Royal Caribbean ships. There is no ability to offer post-cruise sales of any photographic pr...
All of our Royal Caribbean ships are equipped with North American standard, 110 Volts AC and standard European 220/230 Volts AC outlets. If you are using an Australian device you will need to take an adapter with you. 
Only onboard credit offered through a promotion can be seen/used through the cruise planner. The onboard credit that you have purchased will be available through your onboard account
There is a $500.00 daily limit on cash accounts for 7+ night sailings and a $300.00 daily limit for 2, 3, 4, 5, & 6 night sailings.  All cash accounts will be reviewed on a daily basis.  Once your daily cash limit is reached, the ship will call and i...
Guests cannot bring electrical extension cords, including power strips/surge protected strips.
Yes. Please approach the guest services desk onboard and they will assist you.  Also when doing the online check-in, you can choose the option "No onboard expense account" to prevent your children from using their Seapass card for onboard purchases, ...
Service charges for stateroom attendants and dining room staff will now be included in the fare. Guests will simply pay one inclusive cruise fare; incorporating our award-winning service, main meals, accommodation, kids club and entertainment, as wel...
Future Cruise Certificates (FCCs) are discount offers made as a goodwill gesture to resolve service failures and guest dissatisfaction. They have a one-year expiration date and can be used in conjunction with coupons and promotions, but are normally ...
Once on board, please approach the guest services desk and the staff will be more that glad to book these experiences for you based on availability.
The age limits cannot be flexible.  Please take into account that our shore excursion suppliers have to abide by international safety regulations and insurance policies.

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