Questions related to Medical Health & Safety Services

FDA-approved acupressure wristbands and various over-the-counter medications and natural treatments can help prevent seasickness, and should be used before you start to feel ill. Consult your physician before choosing to use either. Your location onb...
Should you get sick onboard, you will need to go to the medical facilities. The doctor will diagnose the illness and advise accordingly. Guests treated on board may request copies of their medical records by sending an email to RoyalCustomerServiceAU...
Physicians and nursing staff are available onboard all Royal Caribbean International ships.  We have a minimum of one fully licensed physician, and a minimum of two licensed nurses onboard every ship. Nurses are also available after hours. Medical fa...
In order to assure that available, guest can call 1800-754-500 to request pre-cruise to have sharps container available.  In addition fill out a special needs form and send back to specialneeds.au@rcclapac.com to avoid any delay at check-in time.
Royal Caribbean Cruises Ltd. policy regarding pregnancy is derived from the Cruise Lines International Association endorsement of the American College of Emergency Physicians Health Care Guidelines for Cruise Ship Medical Facilities, which can be fou...
Yes. All drinking water is either distilled from seawater or loaded on board while the ship is in port. Royal Caribbean adheres to Vessel Sanitation Program standards published by the US Public Health Service (USPHS). The USPHS conducts inspections o...
Royal Caribbean Cruises Ltd. is committed to the safety and health of our guests and crew. We are closely monitoring the Zika virus situation and are aware that the CDC has issued a travel alert for certain countries where Zika virus transmission is ...
The number of lifeboats varies on each class of ship. All of our ships have sufficient survival craft for everyone onboard, plus additional capacity in reserve, per regulatory requirements.
We make every effort to accommodate our guests' dietary requirements whenever possible. We can accommodate dietary needs such as: Food allergies, Gluten-free, Kosher, Low-fat, and Low-sodium. Any food allergies must be noted on the reservation, can c...
A muster drill is a mandatory exercise with the objective to familiarise all guests and crew with the location (muster station) where they are to assemble in the unlikely event of an emergency. During this drill, additional safety information (i.e. h...
The pre-departure assembly muster drill is a coast guard regulatory requirement and all guests must attend even if they have sailed previously. If you have a medical condition that impacts your ability to stand, please let our crew members know and t...
The International Convention of Safety of Life at Sea (SOLAS) regulatory guidelines require that a muster drill be held within 24 hours of a ship's departure from its embarkation port. The muster drill for guests on all ships across our fleet is to b...
Guests should not bring life jackets to the muster drill. Our procedures direct guests to proceed directly to their muster stations in the unlikely event of an emergency and upon hearing the emergency signal. This reduces the chance of cross-traffic ...
Announcements for the guest assembly drill are made in English, or the official language of the vessel. The announcements are made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, a...
We have a minimum of one fully licensed doctor, and a minimum of two licensed nurses onboard every ship.
If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding the ship. Please call 1-800-754-500 to notate reservation and obtain special needs form and send to specialneed...
If the main electrical power source is lost, we have plans for a contingency and we move to using the emergency generators.  These are typically located on the upper decks and they have their own fuel supply and are completely independent. The genera...

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