Questions related to Guest Conduct & Other Policies

An 18% service charge is automatically added to Spa & Salon services. A 18% gratuity is also automatically added to bar service drinks and mini bar items.  
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The following are examples of items that guests are not allowed to bring onboar...
Yes. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. However, drones are not to be operated onboard the ship at any time, nor on Royal Caribbean’s private destinations: CocoCay, Bahamas or Labadee...
Effective immediately on all sailings, the minimum drinking age for all alcoholic drinks on all Royal Caribbean International ships is as follows. The minimum age to consume alcohol on Royal Caribbean International ships on sailings originating in No...
Yes. During operating hours, the casino will allow smoking, with certain areas designated as non-smoking. There will be visible signage indicating the non-smoking area in the casino. All cruises departing from China and Hong Kong will not have a non-...
Indoor smoking is permitted in the Casino, the cigar clubs on Freedom and Voyager Class ships, and one designated smoking venue on ships sailing from Chinese homeports. Outdoor smoking areas will be designated on the starboard side of all ships; with...
Guests are not allowed to bring beer, hard liquor or non-alcoholic beverages onboard for consumption or any other use. Guests may bring personal wine and champagne onboard only in their carry-on luggage on boarding day, limited to two (2) 750 ml bott...
Yes. Guests who consume their personal wine and champagne in public areas, will incur a USD 15 corkage fee per bottle. Guests wishing to bring personal wine and champagne aboard may do so only on boarding day, limited to two (2) 750 ml bottles per st...
Royal Caribbean International's minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (...
We have outlined the expectations of behaviour for people enjoying a cruise holiday in our Guest Conduct Policy. It is available on our website. Most simply put, we want all of our guests to enjoy their holiday to the fullest, except when their behav...
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognise that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of t...
Royal Caribbean uses daily market rates published by Bloomberg, a reputable, New York-based financial service company.
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas o...
An Onboard Expense Account, also known as your SeaPass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you...
Meet & Mingle events are for registered guests of CruiseCritic.com that have reserved a 7-night (or longer) Royal Caribbean cruise holiday. A minimum of 25 guests is needed to hold a Meet & Mingle. Registered guests can encourage others sailing with ...
There is no age requirement for the Meet & Mingle. Although the environment may be more suitable for adults, younger children are welcome to make new friends with whom they can enjoy their cruise holiday. 
Dect phones (portable phones) are available to rent for USD 25.00 a week on Radiance and Voyager class vessels.  Guests may reserve a set at the Guest Relations Desk, (price is subject to change). Guests are also allowed to have two-way radios, more ...
There's no better way to entertain every member of your family than with a Royal Caribbean cruise holiday. We offer a huge variety of activities onboard and excursions on shore, so you can explore and have fun as a group or split up and do the things...
NextCruise is our onboard future cruise booking team available to help you book your next Royal Caribbean adventure.  
You are certainly welcome to bring cash to enjoy your holiday experience. There are ATM services onboard and limited currency conversion services. There is a withdrawal fee to use the ATMs onboard.
Check In windows are based on the deck a guest's stateroom is located on to allow a smooth embarkation process for all guests.  We kindly request you come to the pier at your scheduled time.  Ovation of the Seas guest can select their own check in ti...
You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass account. You can also use our onboard Internet Cafés, stateroom Internet connection, or Hot Spots...
While onboard, you can provide feedback to any of our members of staff who will be happy to help make your holiday experience as enjoyable as possible. We also have a Guest Services Desk who can help answer any questions and accept your feedback. Whe...
If you bring an item that is on the prohibited items list on our website, the item will be confiscated. Depending on the circumstance, the item will either be disposed of or returned at the end of the voyage.
If you bring an item that is on the prohibited items list on our website, the item will be confiscated. Your bag will be put aside and you will be sent a notice to come to a secure area to remove the item and pick up the rest of your luggage. Dependi...
They can contact our team for assistance. Our freephone number is (800) 465 - 3595. A group number will be assigned during the initial call. 
Cigarettes – 1 carton of 200 cigarettes; Cigars – 100 cigars

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