Questions related to Accessibility & Disability

All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Staterooms for more details.
We do not require proof of disability such as medical certificates or disability badges. However, we do require you to acknowledge your need for the accessible stateroom, please contact us 1800 754 500 or complete a Guest Special Needs Form
We have personnel with wheelchairs who provide assistance with pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not required to lift guests. During peak times there may be a wait for assistanc...
We do not require you to give details about your disability. However, the more information that you can share with us about your needs and not your disability, the better we will be able to assist you. We do require advance notice for certain service...
We have designated Complaint Resolution Officials (CRO) at all US ports of departure and all ships to help address our guests' disability-related concerns. They have been trained and are aware of applicable US Department of Transportation disability ...
We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or hire one from a company that provides wheelchairs and scooter rentals for ...
Yes, we accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies. Guests traveling with a service animal should contact Accessible Shore Excursions to review guidelines and arra...
We’ve recently changed our policy on emotional support animals onboard our ships. Our policy now differentiates emotional support animals from service animals that are trained to perform a function for a person with a disability. Service animals will...
We count with: • Braille and tactile public room signage • Braille and tactile elevator buttons and audio call signals • Braille deck numbers on staircase handrails
Due to the historical nature of the sites and venues at some ports of call as well as the uneven terrain, inclines, steps to negotiate and narrow sidewalks not all tours offer access to wheelchair/ scooters. "Accessible tours" are tours designed for ...

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