Q

What kind of refund am I entitled to if I cancel my cruise booking?

A

Cancellations and refunds

If you or anyone travelling with you wishes to cancel your/their cruise or flights, you must immediately give notice to us or your travel agent so that your agent can give us notice of cancellation on your behalf.

The cruise and flights will only be deemed cancelled from the date we actually receive notice of cancellation from you or your travel agent. Insurance premiums and or amendment charges cannot be refunded in the event of cancellation.

Cancellation of cruise

The following cancellation charges will then apply to your cruise.

Standard cruises & cruise tours (cruise portion only)

Days prior to cruise departure  

Cancellation charges

151 or more days

Deposit is refundable, except in the case of non-refundable deposit promotions and airfares

150 - 71 days

Loss of deposit

70 - 46 days

25% of fare*

45 - 31 days

50% of fare*

30 - 15 days

75% of fare*

14 days or less

100% of fare

 Holiday sailings – Christmas, New Year and Easter sailings. Applicable to Trans Pacific and Asia repositioning cruise departures from September 2018 (cruise portion only)

Days prior to cruise departure  

Cancellation charges

151 or more days

Deposit is refundable, except in the case of non-refundable deposit promotions and airfares 

150 - 91 days

Loss of deposit

90 - 61 days

25% of fare*

60 - 41 days

50% of fare*

40 - 25 days

75% of fare*

25 days or less

100% of fare*

*In instances where the deposit amount paid is higher than the 25/50/75% of cruise fare cancellation charge, then the highest of the two amounts is payable as the cancellation charge, i.e. the full deposit amount is retained

 

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