The information we gather
We collect information about you through two principal means: through technology (for example, IP addresses and cookies) and through your voluntary submission of information.
1. Non-Personally Identifiable Information
Using technology, our sites can collect information about the type of browser you are using, your operating system and your IP address information. An IP address is a number that is automatically assigned to your computer and is recognised by Web technology whenever you are surfing the Internet. None of this information is considered personally identifiable information. As technology evolves, additional methods of information gathering may be used, such as 'pixel tags' (also known as 'web beacons' and 'clear gifs').
We may provide aggregate non-personally identifiable information to third parties (such as marketers, ad-server companies and advertisers) that make use of general customer data. We may also share that information with concessionaires aboard our ships and other third parties.
RCCL is not liable for information that is inaccurate due to technical defects in software used on our websites, whether induced by our systems or by software provided by third parties.
2. Personally Identifiable Information
You can use the majority of our websites without being required to divulge any personally identifiable information to us. To participate in or use some of the activities available on our sites (such as purchasing a cruise or entering a contest or contacting us) you may be required to provide certain personally identifiable information (such as your name and e-mail address). In addition, in connection with some activities, such as purchasing a cruise, we collect additional personally identifiable information such as your date of birth, postal address and credit or debit card number, meal preferences and medical information only in so far as it may affect your cruise with us.
When corresponding with you via e-mail, we may use a variety of technologies, such as 'clear gifs' or 'web beacons', to let us know, among other things, whether you have received and opened our e-mail. The clear gif included in the e-mail may establish a cookie on your system that further allows us to tailor information to fit your personal interests.
RCCL will not trade, sell or share such personally identifiable information for use by any third parties unless we have informed you, been authorised by you or are required by law to do so. In addition, such personally identifiable information shall not be disclosed to third parties unless we have informed you, been authorised by you or are required by law to do so. The term 'third parties' does not include any subsidiaries or affiliates of RCCL, . We reserve the right to disclose personally identifiable information, without notice, if we believe that such action is necessary to defend and protect the rights or property of RCCL and its family of websites or to protect the personal safety of users of RCCL, its websites or the public and only where we are legally allowed to do so.
Your credit card number is used to process your request for products or services and will not be shared with third parties that are not involved with the transaction.
How we use the information gathered
We use the information that you share with us for these purposes:
||To provide the products, services or membership benefits you request;
||To improve the content of our site and enhance your cruise-planning experience;
||To ensure proper invoicing;
||To measure consumer demand or interest in various offerings; and
||For marketing and promotional purposes, including to provide you with information about products and services offered by Royal Caribbean and its subsidiaries and affiliates.
How do I change my personally identifiable information or tell Royal Caribbean that I don't want to be contacted?
Our websites sometimes provide you the opportunity to choose to receive communications from us when we request information from you. You always have the option of removing your name from our e-mail mailing list(s) so that you will not receive further e-mail promotional communications from us. In order to ensure immediate removal from any list, it is best to follow the specific instructions outlined within the communications you receive from us, since we operated numerous sites and e-mail lists. If you are unable to complete the process indicated in such communications, send us an e-mail.
We take our responsibilities regarding your privacy seriously. If you feel that your right to privacy has been breach in any way by us, please contact us. Please mark any correspondence for the attention of the Privacy Officer RCCL. Our Privacy Officer will deal with your complaint personally. If you are not satisfied with the way in which your complaint has been dealt with by the Privacy Officer please escalate your complaint to our Head of Personnel who will take your matter further.
Links and third parties
Our websites often provide links to resources that we believe may be useful. These links will lead you to websites operated by third parties that operate under different privacy policies. We encourage you to review those privacy policies, as we have no control over information you may submit to those third parties.
How do we protect your information?
Security for all personally identifiable information is extremely important to us. To prevent unauthorised access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Unfortunately, we cannot guarantee that data transmitted over the Internet will always be secure. As a result, while we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or from our online products and services and you do so at your own risk. Upon receipt of your transmission, we strive to ensure the security of that information in our systems.
What about children under the age of 13?
None of our websites are targeted at children (minors under thirteen years of age) and we do not knowingly collect personally identifiable information from children who have not obtained parental consent.
Questions or Comments?