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Q:  I have a question or concern regarding a purchase made during my sailing. Who can I contact?
A:  We work in partnership with many fine vendors in order to bring you the best holiday experience possible. In order to provide specialised support specific to your purchase, please locate the corresponding vendor information below. They will be happy to assist you with your questions or concerns and are typically able to respond with a resolution within five to seven business days.

  1. If your purchase was made on board the ship:
    • Please select the type of purchase made:
    1. Artwork
      1. For all enquires regarding artwork purchased on board, please contact:

        Park West Gallery
        29469 Northwestern Hwy.
        Southfield, Michigan 48034
        (800) 521-9654

    2. Gift shop purchases
      1. For all enquires regarding purchases made in the gift shops on board, please contact:

        Starboard Cruise Services, Inc.
        8034 NW 14th St.
        Miami, Florida 33126
        (800) 540-4785

    3. Salon or spa services
      1. For all enquires regarding salon or spa service purchases, please contact:

        Steiner Beauty Products, Inc.
        5350 NW 35th Terrace
        Suite 100
        Fort Lauderdale, Florida 33309
        (800) 423-5293

    4. Onboard photos or Cruise in Review videos
      1. For all enquires regarding onboard photos, Cruise in Review videos, or copyright photo releases, please contact:

        Image Photo
        2085 NW 87th Ave.
        Suite A
        Miami, Florida 33126
        (800) 772-3470

  2. For all enquiries regarding purchases made in a port of call at one of the shops recommended by Royal Caribbean, please contact:

    Onboard Media
    1691 Michigan Ave.
    Suite 600
    Miami Beach, Florida 33139
    (305) 673-0400
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