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Q:  If I have to cancel my cruise, will I get a refund?
A:  Cancellations and refunds

If you or anyone travelling with you wishes to cancel your/their cruise or flights, you must immediately give notice in writing to us or your travel agent so that your agent can give us notice of cancellation on your behalf. The cruise and flights will only be deemed cancelled from the date we actually receive written notice of cancellation from you or your travel agent. Insurance premiums and or amendment charges cannot be refunded in the event of cancellation.


Cancellation of cruise

The following cancellation charges will then apply to your cruise.

Standard Cruises and Cruisetours (Cruise portion only)

In instances where the deposit amount paid is higher than the 25/50/75 of cruise fare cancellation charge, then the highest of the two amounts is payable as the cancellation charge, i.e. the full deposit amount is retained.

Standard Cruises and Cruisetours (Cruise portion only)

Days prior to Cruise Departure Cancellation Charges

151 or more days deposit is refundable
150 - 71 days -  loss of deposit
70 - 46 days -  25% of fare *
45 - 31 days - 50% of fare *
30 - 15 days - 75% of fare *
14 days or less - 100% of fare


Holiday Sailings – Christmas, New Year & Easter (Cruise Portion Only)


Days Prior to Cruise Departure Cancellation Charges
151 or more days - deposit is refundable
150-91 days - loss of deposit
90-61 days -  25% of fare *
60-41 days - 50% of fare *
40-25 days - 75% of fare *
24 days or less - 100% of fare

Cancellation of flights

All flights cancelled will incur a cancellation charge of A$50.00 per person plus any airline cancellation charges.  In some cases these could be the full cost of the airline ticket.  Please contact your travel agent or speak to our Air/Sea Department for your flight cancellation charges as they vary by airline, destination and fare type.


Other cancellation policies

Depending on the reason for your cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate your holiday cost and re-invoice you accordingly.  Any such invoice must be paid within 7 days if rendered within 70 days of sailing (90 days in the event of holiday sailings). In all other instances invoices for any such cost increases must be paid within the time frame stipulated for the payment of the balance due on the original booking. In the event that any cost increase to a booking due to a cancellation is not paid within the time limit specified, we reserve the right to cancel the booking and in those circumstances, normal cancellation charges will apply.

Travel agents may impose their own charges in connection with a cruise (for example service fees) and may impose their own cancellation fees. Any charges or fees of this nature are a matter strictly between the guest and their travel agent.


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