Getting On and Off the Ship  

Getting On and Off the Ship
Getting On and Off the Ship

Airport Transportation
If requested in advance, Royal Caribbean can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to our fly/cruise guests or those who have purchased cruise-only transfers. Accessible transport may be limited or not available outside the U.S. See a travel agent or contact us for details.

Extra Assistance at the Pier
Royal Caribbean International® offers boarding and departure assistance to guests with mobility disabilities. There are wheelchairs and personnel to assist our guests on and off the ship. Please note that our personnel are not required to lift our guests. Request special assistance once you arrive at the pier or contact us prior to your cruise. During peak times there may be a wait for assistance.

Travelling from Ship to Shore
Occasionally, certain transfer operations (i.e. during tending and at the gangways) may not be fully accessible to guests who use wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Keep in mind, the dock/tender status of all ports is subject to change without notice. We will make every attempt to accommodate each guest at every port. However, some guests may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps, particularly at low or high tide. Situations may occur in which guests may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. The safety of our guests and crew is always our primary consideration and the Captain and his staff shall make the final determination regarding the transferring guests and their mobility equipment (wheelchair, scooter, walker etc.), taking into account all appropriate factors including, but not limited to, weather conditions, ship's location, etc. Please note our personnel are not required to lift our guests.
 
Ports that Require Tendering: 

Airlie Beach, Australia 
Ajaccio, Corsica 
Bali (Padang Bay), Indonesia 
Bar Harbour, Maine 
Bay of Islands, New Zealand 
Belize City, Belize 
Bora Bora, French Polynesia 
Buzios, Brazil 
Cabo Frio, Brazil 
Cabo San Lucas, Mexico 
Cannes (Monte Carlo), France 
Champagne Bay, Vanuatu 
CocoCay, Bahamas 
Corfu, Greece 
Cozumel, Mexico
Denarau, Fiji 
Edinburgh, Scotland
Esperance, Australia 
Exmouth, Australia 
La Spezia (Florence/Pisa), Italy 
Geiranger, Norway 
George Town, Grand Cayman 
 
Hanoi (Halong Bay), Vietnam 
Icy Strait Point, Alaska 
Ilha Grande, Brazil 
Ilhabela, Brazil 
Ilheus, Brazil 
Isle of Pines, New Caledonia 
Jeju, Republic of Korea (South Korea) 
Kailua Kona, Hawaii 
Kotor, Montenegro 
Lahaina (Maui), Hawaii 
Lifou, Loyalty Island 
Lombok, Indonesia 
Malacca, Malaysia 
Moorea, French Polynesia 
Mykonos, Greece 
Mystery Island, Vanuatu 
Naples (Salerno) Italy 
Nha Trang, Vietnam 
Villefranche (Nice), France 
Ouvea (Wadrilla), Loyalty Island 
Phuket, Thailand 
Playa del Carmen, Mexico
Port Douglas, Australia 
Portobelo, Brazil 
Punta Del Este, Uruguay
 
Rockland, Maine
Samana, Dominican Republic 
Santorini, Greece 
Split, Croatia 
St. Peter Port, Channel Islands 
Ushuaia, Argentina 
Visby, Sweden 
 

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