Check-in and boarding time information The boarding time for your ship and sailing date is specified in your Guest Ticket Booklet. Please do not plan to arrive at the pier prior to the specified time as the ship will not be ready to board guests.
Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-In no later than three days prior to their cruise. If you do not complete Online Check-In three days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and on board the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail. Travel Documentation Please take a few minutes to familiarise yourself with the required travel documents that you will be asked to provide prior to boarding the ship. Caution: The requirements described on our Travel Documentation page are required by government regulations and policies. They are subject to change without notice. Directions to the Cruise Terminals and Parking Information Please visit our Directions to the Pier section to obtain parking information, directions to the pier and transit information where available.
Transfers For guests who have made their air arrangements through Royal Caribbean (and are arriving on the day of boarding), our airport meet & greet staff will meet you in the Baggage Claim Area or outside Customs (for international flights) to direct you to your transport between the airport and ship. Please refer to your Transfer Voucher for more specific details of transport, meeting locations, start times and frequency of transfers.
Guests that are cruise-only (i.e. have not made air arrangements through us) may also purchase this transfer service (called Royal Connections) separately. Please contact your travel agent or contact us for details.
If you drive to the departure port, parking is typically available on a first-come, first-served basis at most piers for a minimal fee. However every pier does vary.
Travelling with a minor without the parent or legal guardian Should the last names of the parent and minor child travelling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarised copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.
Adults who are not the parent or legal guardian of any minor child travelling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarised copy or a certified copy) and an original notarised letter signed by at least one of the child's parents. Adults who are not the parent or legal guardian of a minor travelling with them must present an original notarised letter signed by the child's parent(s), authorising the adult to take the child on the specific cruise, supervise the child and allow emergency medical treatment to be administered. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child. Sailing Age Policy Please access our Sailing Age Policy to read more about our Infant Policy, Alcohol Policy and more. Pregnancy Policy Click here to read about our Pregnancy Policy.
Visitor's Policy Guests' Visitors: Guests sailing on board Royal Caribbean International ships are not authorised to have visitors aboard the ships.
Travel Agents: All arrangements for travel agents to visit our ships for business reasons must be authorised in advance through the Sales Department.
Exception: For those that are attending a wedding reception on board, you will be processed through the wedding planner to obtain approval to board the ship. Stateroom Upgrade Stateroom upgrades are subject to availability at the time of check-in at the Cruise Terminal for a nominal fee. Rates are based on category and itinerary. Dining Information All dining information will appear on your SeaPass Card that will be distributed to you after check-in. Any changes to your assigned seating must be done on board the ship. VIP Check-in VIP Check-in is available for guests in suites and loyalty members who are Diamond Plus, Diamond and Platinum levels. VIP guests must proceed to the 'Priority Check-in' counters upon arrival at the Cruise Terminal.
Restricted Price Programmes It is important that at least one guest per stateroom be eligible to be considered in compliance with a restricted price programme. It is also important to note that non-compliance with the discounted price programme terms will result in the reservation being re-priced to the lowest available fare for that particular day. Furthermore, you will be responsible to pay for any differences immediately otherwise your boarding rights will be denied. Guest travelling on back-to-back sailings or on consecutive sailings Guests on consecutive sailings (also known as back-to-back guests) must ensure that they have the proper travel documents for their entire cruise holiday. What to expect at the pier for SetSail guests Click here to read what you can expect at the pier. What is a Beverage Waiver? Click here to learn what a Beverage Waiver is and whether you may need to fill one in.