Information, terms and conditions
(Effective May 2017)
The following Booking Conditions together with our General Information and Guest Conduct Policy form the basis of your contract. All bookings are subject to these Booking Conditions. The parties to that contract are yourself and either Royal Caribbean Cruises Ltd or RCL Cruises Ltd, depending on which of those entities will be operating the cruise ship on which you sail (the 'Ship Operator'). The Ship Operator shall accept legal responsibility for the proper performance of this contract as set out below. You will be advised of the relevant Ship Operator at the time of booking and/or on your confirmation invoice. In these booking conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’, ‘ourselves’ and ‘Royal Caribbean International®’ means either Royal Caribbean Cruises Ltd or RCL Cruises Ltd. Your local booking office is RCL Cruises Ltd Australia with address at Level 12, 157 Walker Street, North Sydney, NSW 2060.
Please Note: If you book a Royal Caribbean International cruise-only holiday in conjunction with other services such as flights, on-shore accommodation and/or ground transfers which are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The travel organiser’s own booking conditions will apply to your contract with your travel organiser. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking to ensure that those terms are acceptable to you. Please note: we do not have any liability to you in these circumstances. In any event, if we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions set out below. Please read these conditions carefully. These terms and conditions are to be construed under the laws of NSW and you agree to submit to the exclusive jurisdiction of the court of that state in the event of dispute between you and Royal Caribbean International.
2. How to book and tickets
How to make a booking
There are three simple ways to book your chosen cruise holiday:
•Contact your travel agent
•Telephone Royal Caribbean International on 0800 102 123
•Book online at www.royalcaribbean.co.nz
Your full name as it appears on your passport as well as your date of birth must be given at the time of reservation. By making a booking with us through any of the three methods you will be deemed to have agreed to our Information, Terms and Conditions copies of which can be obtained on line at www.royalcaribbean.co.nz or hard copy sent to you upon request.
Reservations made direct with Royal Caribbean International can be transferred to your preferred travel agent within 60 days of booking creation. Transfers requests outside of this time will not be permitted. Transfer requests can be requested once a reservation has been placed by calling 0800 102 123 to obtain the authorisation form.
Confirming your booking
Providing your chosen holiday is available and we have received your booking form (where applicable) and all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Please note: It may not be possible to confirm your flight details at this point. If so, these will be confirmed to you at a later date.
A binding contract between us only comes into existence when we send out our Confirmation Invoice. A contract will exist at this point, even if we are unable to confirm your flight details at that time. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available).
Please check all details are correct as soon as you receive your Confirmation Invoice, cruise documents, flight tickets and any other documents from your travel agent or us. If any details appear to be incorrect, you must inform your travel agent or our Reservations department if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Once your airline tickets have been issued, all ticket coupons must be used in sequence as originally booked. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled.
Your electronic cruise documents are emailed directly to you or to your travel agent as early as 50 days prior to your sailing. We no longer issue paper tickets. Your reservation must be finalised and paid in full in order to receive your documentation.
3. Paying for your cruise
We will require a deposit to secure your booking within 7 days of making your booking (or full payment if booking within 70 days of departure). On some cruises the deposit may be required on the day of booking or within 1-7 days of making the booking. After this time if your deposit has not been paid then your booking will be automatically cancelled.
Deposit amounts vary by cruise duration as follows:
Royal Caribbean Cruises offers promotional pricing that will incur a non-refundable deposit. Please refer to the terms and conditions of the relevant promotion for further details at the time of booking.
An additional non-refundable deposit of NZ$50 per person must be paid on top of your cruise deposit to secure your flights and airfare for international departures. Some airfares may require full payment at time of booking, which may be non-refundable. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. Airline taxes are subject to change until airfares are paid in full.
When using your credit or debit card to pay us directly for your cruise, please be aware that we may process that transaction via a bank outside of Australia and your card issuer may choose to charge you a foreign processing fee. We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us.
Any promotional Air Offers will incur an additional deposit which may vary per itinerary. For example: ‘Fly Free Promotions’ Deposits will be non-refundable and due at time of cruise deposit. This additional deposit could be up to NZ$2,000 per person. Please contact our office or your travel agent to obtain details of the deposit due at the time of booking. An air processing fee may be applicable to reservations cancelled outside of cruise penalties. This will be advised to you at the time of booking
We must receive the balance of the cruise and/or flight costs (after deducting the deposit you have paid) not less than 70 days before departure (90 days for Holiday sailings – Christmas, New Year and Easter departures, and Trans Pacific and Asia reposition cruises effective from September 2018 departures) unless you book 70 days or less before departure (90 days for Holiday sailings, and Trans Pacific and Asia reposition cruises effective from September 2018 departures), in which case you must pay the total cruise and/or flight cost at the time of booking. If we have not received all monies due to us in full and on time, you will be deemed to wish to cancel your cruise and cancellation charges as set out below (see clause 30, Cancellations and Refunds) will apply.All money you pay to a travel agent (whom we have authorised to sell our cruises) for your cruise with us will be held by the travel agent on our behalf until the money is paid to us. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us to complete your online check-in
4. What’s included and not included
All prices shown on our website and quoted in our brochures are per person in New Zealand Dollars and are based on two people sharing the specified stateroom grade. Cruise prices include the following where applicable: full onboard accommodation, onboard main meals, entertainment* onboard ship, gym, some fitness classes*,; service charges to stateroom attendants, port charges and taxes.
*A charge may be made for certain entertainment/leisure facilities or activities. Please see your travel agent or visit www.royalcaribbean.co.nz for information.
What’s not included?
Unless otherwise agreed, the price does not include flights; departure taxes or airport improvement tax; transfers to/from the ship; shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, telephone calls, etc.); specialty dining venues onboard charge a cover charge of between US$5.95 and US$95 depending on the venue; hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel insurance; anything else which is not specifically mentioned as being included in the price. Service charges to non-dining and bar wait staff or onshore will be at your discretion.
Full day or half day
'Full day' or 'Half day' is used to give you an indication of how much time you will spend at each port. A 'Full day' allows you at least the morning and afternoon. 'Half day' allows you just the morning, just the afternoon or the afternoon and evening. You can find specific timings for your cruise at www.royalcaribbean.co.nz, but please note these are subject to change. Changes to the last confirmed itinerary for your cruise may become necessary, even after you have departed. See clause 35 (Changes to cruise) and clause 40 (Circumstances outside our control) for more details.
Currently we have no fuel supplement. However, we reserve the right to reinstitute a fuel supplement in the future.
5. Pricing and ‘guarantee’ bookings
The prices quoted in our brochures show the lowest price (‘Prices from’) available on a specified sailing date. The price will vary by ship, itinerary, sailing date and stateroom grade. Where there is more than one departure date shown for the same cruise itinerary then the prices provided in our brochures are the minimum prices available for the lowest priced of the multiple departure dates. For current pricing please contact your travel agent or visit our website.
If your chosen stateroom category is not available at the time of reservation, guests may choose to add a waitlisted category to the reservation at the time of booking. If this stateroom category becomes available prior to the sailing date the guest will have the option to downgrade without penalty. Reservations without waitlists that are downgraded within the cancellation penalty period will be treated as a cancellation and rebook, incurring the applicable cancellation penalties. Downgrades are subject to current prevailing rates and guests should refer to any relevant terms and conditions of promotional offers with our reservation staff prior to downgrading as these may change.
Staterooms categories that can accommodate between three and sixteen guests will attract a minimum occupancy level and are allocated as a priority to reservations meeting the maximum occupancy level. We reserve the right to move guests falling below the maximum stateroom occupancy to any other stateroom of equal grade or higher.
‘Guarantee’ (GTY) bookings
From time to time, we may offer you the option of making what we call a ‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed category type
(Interior, Oceanview, Balcony or Suite) on your chosen ship and cruise. However, the exact grade, number and location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. Guests booked in GTY cabins may not be berthed with other travelling parties due to availability. Staterooms allocated may be subject to obstructed views. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are ‘guaranteed’ the minimum category of stateroom we agree to offer at the time of booking. At times, we may offer promotional GTY offers. These offers may not be combinable with any other promotion and may require a non-refundable deposit. Please check the offer concerned with your travel agent or our Reservations Centre for details. Please note that if you are upgraded to an oceanview or balcony stateroom/suite, you may be allocated a stateroom/suite with a partially obstructed view.
Such promotional GTY categories are defined as follows:
XB Balcony Stateroom
YO Oceanview Stateroom
ZI Interior Stateroom
Guests who require an accessible stateroom and wish to take advantage of a promotional ‘Guarantee ‘(GTY) offer may do so (subject to availability) by contacting our call centre to select the preferred ship , sailing date and promotional GTY category. The closest available accessible stateroom within that class category will be assigned.
Please note: If you book 2 or more cruises to be taken consecutively (back to back) and either one or all cruises are booked under a GTY basis, you may be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises.
From time to time we may offer Onboard Credit promotions. An Onboard Credit is a monetary amount in US Dollars which is applied to your onboard account for onboard purchases. Some Onboard Credits may not be combinable with other offers, please check the offer with your travel agent or our Reservations Centre. Any unused portion of the Onboard Credit will expire at midnight on the last night of your cruise and is not redeemable for cash at any time. Onboard Credit is not transferable between any cruises, including consecutive cruises.
6. Consecutive cruises
Consecutive cruises are two or more cruises taken immediately after one another (back-to-back) on the same ship. Please note that there may be duplication of onboard programmes, menus and entertainment. Please also note that due to the preparation of the ship between sailings, some shipboard facilities may not be available on changeover day. On the changeover day, it may be necessary for you to disembark the ship in order to comply with customs and immigration and to re-register your SeaPassR for the new sailing. It may not be possible to retain the same stateroom on consecutive cruises.
Consecutive cruises are treated as independent cruises for the purposes of payment of deposits, balance due dates and cancellation charges. Onboard Credit offers are not transferable between any cruises, including consecutive cruises.
Jones Act – USA consecutive cruises
Please note that due to restrictions under the U.S. Passenger Vessels Services Act (Jones Act), we cannot accept reservations for consecutive itineraries that begin in one U.S. port and conclude in a different U.S. port. In the event such an itinerary is booked, Royal Caribbean International reserves the right to cancel one of the cruises at the guest’s expense and/or the guest shall be responsible for any and all Jones Act fines that result due to such booking.
Local cabotage laws are subject to change at any time without warning. Downlines are not confirmed until written confirmation is received from Royal Caribbean Miami.
Any downline authorisations are taken at the guest’s own risk due to itineraries and cabotage laws that can be changed at any time. Please see the definitions clause below.
‘Downlining’ – request from guest to embark or disembark at a port of call other than the scheduled embarkation/disembarkation port.
‘Closed Loop’ – is a process that US Customs & Border Protection (CBP) place on an itinerary where all US Citizens are waived through without having to be checked electronically. Downliners would impact the processing of the entire sailing upon return and US CBP would view this as ‘modified’ closed loop itinerary. This would subject all guests to a full inspection and delay the departure process for everyone. Therefore, downlining is not permitted. A downline fee of NZ$65pp applies to all approved downline requests. This charge will be added to your booking and must be paid prior to the full sailing scheduled departure date.
You have a choice of three options for dinner in the Main Dining Room:
•Fixed sitting – dine at the same reserved table each night on either early or late sitting (approximately 6:00pm and 8:30pm respectively). Please request your preferred seating and table size at the time of booking and your table number will be confirmed in your stateroom at the start of your cruise. Dining times may vary slightly on port days due to shore excursion departures.
•My Time DiningR (open seating) – giving guests flexibility with their evening dining. You can decide when you would like to dine between the hours of 6:00pm and 8:30pm each evening; much like a regular restaurant.
•My Family Time Dining? – available onboard selected sailings for the earliest dining time (varies by ship and sailing) for guests aged between 3-11 years at the date of sailing. This offers children quicker service during first dining seating and then they are transferred to the Adventure Ocean® kids club.
• My Time DiningR and My Family Time Dining? is subject to availability.
We cannot accept any bookings which are conditional on your preferred seating time being or becoming available before departure. If you cancel because your preferred seating time is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Seating time requests cannot be guaranteed.
Room service is available throughout the day and will incur a US$7.95 delivery charge per stateroom order with the exception of Grand Suites and above. Continental breakfast is complimentary.
Special dietary requirements
Guests must notify us of any dietary requirements at time of booking. If you have any special dietary needs, Royal Caribbean International will use best endeavours to accommodate the following special dietary needs onboard: food allergies, gluten free, vegetarian, diabetic, low-fat, low-sodium, and low-cholesterol. Other special diets such as Kosher and lactose-free meals may be available upon advanced request. Please contact your travel agent or our Reservation Centre for details
Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. Royal Caribbean International does not provide baby food.
To accommodate special services or requirements such as dietary requirements, medical requirements, pier embarkation assistance, wheelchair use etc., Royal Caribbean International requires the information in writing 45 days prior to the sail date. However, Kosher meal requests must be supplied in writing 100 days prior to sail date for sailings in Australia/New Zealand and Asia; 90 days prior to the sail date for sailings in Europe and South America and 45 days prior for sailings in North America. Any dietary requirements caused by medical conditions must be provided to us at the time of booking. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. We are unable to guarantee or accept responsibility that the food served in any other food establishment onboard our ships will be able to cater for specific dietary requirements and food intolerances.
Other special requests
If you have a special request such as for a baby cot (crib) or refrigerator, please give details in writing to your travel agent at the time of booking. Special requests cannot be guaranteed. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so.
Not meeting any special request for any reason will not be a breach of contract on our part. If a special request can only be met at an additional cost, that cost will either be invoiced to you prior to departure or will be payable locally by you.
Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking which is conditional on a special request being satisfied. Such bookings will be treated as ‘normal’ bookings subject to the above comments on special requests.
8. Travelling in a group
Travelling in a group
A minimum of 8 staterooms is required to constitute a “group” booking Subject to that requirement, discounts and free places may be available when travelling in a group of 16 or more passengers. Please consult your travel agent for more information. Group bookings can only be created and managed via a travel agent and attract a separate set of terms and conditions to those which apply to individual bookings.
Common interest groups
From time to time we may invite various affinity groups of people onto our ships. Affinity groups are people with shared interests who choose to travel together. This may include on dates when you are sailing with us. Although we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are onboard. Please contact your travel agent or our Reservation Centre for details
9. Alcoholic Beverages Policy
The minimum age to consume alcohol on Royal Caribbean International ships on sailings originating in:
•Europe, Asia, Australia and South America is eighteen (18), and
•North America is twenty-one (21).
The originating turnaround port dictates the policy (such as in a crossing from Europe to the US it would be 18 or from the US to Europe or Asia it would be 21.)
The minimum age to consume alcohol at our private destinations of CocoCay® and Labadee® remains twenty-one (21) without regard to where the sailing originated.
The Company reserves the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.
Guests wishing to bring personal wine or champagne onboard with them (either in their carry on or luggage) on embarkation day may do so, limited to two (2) bottles (no boxes) of 750ml each per stateroom. Only staterooms with at least one (1) guest meeting the minimum age to consume alcohol are eligible to bring bottles of wine or champagne onboard. Pier staff will inspect the bottles and if they appear to have been tampered with they will not be allowed to be brought onboard. Guest’s sailing on a Back to Back cruise may bring 4 bottles, 2 will be stored by the ship and delivered to their stateroom the first day of the second leg of their sailing.
Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Alcohol will not be delivered to any guest that does not meet the minimum age requirement. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers they reasonably believe to be holding alcohol.
Royal Caribbean International’s Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy.
Guests who violate any Royal Caribbean International alcohol policies, (e.g. over consume, provide alcohol to people under the minimum age requirement , demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policies. Guests under the minimum age requirement will not have alcohol returned to them. Royal Caribbean International is committed to the responsible service of alcohol and reserves the right to revoke or otherwise restrict the service of alcohol to any guest, regardless of age.
If during a cruise a guest reaches a birthday that will change their adherence to our alcohol policy, they may visit the Guest Services Desk on that day and on showing their passport as proof of age Their records will be updated to allow them to purchase and consume alcohol, as long as the other requirements of our alcohol policy are met.
Please note: Due to Spanish regulations, we are not permitted to sell alcohol or cigarettes onboard in the duty free shops on selected sailings which depart from Spain. Restrictions apply and this policy is subject to change without notice. Please contact your travel agent or our Reservation Centre for details
Please contact your doctor, at least eight weeks prior to travel for advice and the most up-to-date health requirements for all destinations featured in our brochures. Further information may be obtained from the World Health Organisation at www.who.int
Royal Caribbean International welcomes pregnant guests but (due to limited medical facilities on board) will NOT accept guests who will enter their 24th or later week of pregnancy by the beginning of, or at any time during their cruise. All pregnant guests are required to bring a doctor’s fit to travel letter with them to the pier, stating the number of weeks pregnant at date of sailing and that they are not a high risk pregnancy. A copy with your booking number included, should be sent to Special Services at firstname.lastname@example.org, in advance of sailing. Please check our website for full details.
11. Minimum age to travel
Infants sailing on a cruise must be at least six (6) months old as of the first day of the cruise, or twelve (12) months old as of the first day of the cruise for Transatlantic, Trans-Pacific, Hawaii, selected South American cruises and other selected cruises/cruisetours. For cruises with 3 or more consecutive ‘sea days’ (where the ship is not in port, including days spent ‘scenic cruising’) infants must be at least 12 months of age on the first day of the cruise. In consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy.
Stateroom occupation rules
For cruises that commence from departure port in Europe, Asia, South America, New Zealand or Australia, the minimum age requirement to sail is eighteen (18).
For all other cruise departure countries, the minimum age requirement to sail is twenty one (21).
Guests who do not meet the age requirement will not be assigned to a stateroom unless accompanied in the same stateroom by an adult meeting the age requirement. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms. A guest’s age is established as their age upon the first day of sailing.
Connecting staterooms are counted as different staterooms for this policy, except for minors sailing with their parents or legal guardians in adjacent staterooms. Adjacent staterooms are staterooms that are physically directly next door or directly across the hall – the doors to the staterooms have to be in the same hallway as one another.
The only exception to this policy is for married couples (16 years and above on cruises commencing from non North American ports) who are allowed to sail together in a stateroom without anyone over the age of 18/21 being required. Documentary proof of marriage will be required in advance.
Note: Bookings MUST be made by calling into a Royal Caribbean booking office in order to qualify. The Royal Caribbean International website, Cruisingpower, and external booking tools will not allow guests under 21 to book a stateroom.
Adults who are not the parent or legal guardian of any minor aged 17 or under travelling with them are required to present the minor’s valid passport and applicable visa (or for domestic Australian sailings a certified copy of minor’s birth certificate) and 1 original legally affirmed or notarised letter signed by at least one of the minor’s parents/legal guardians along with 1 copy of the legally affirmed or notarised letter. The letter must authorise the travelling adult to take the minor on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay.
A letter can be legally affirmed or notarised by a practicing solicitor, notary or commissioner for oaths who may charge a fee for this service. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise.
We will not be responsible for any costs, expenses or losses suffered as a result either
by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above.
We will not pay any compensation or give any refund to any minor who we have not permitted to board the ship, any person paying for the minor’s holiday (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the cruise themselves as a result of the failure to produce a letter of authorisation.
Please note that parent(s)/legal guardian travelling with a minor who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/divorce papers etc to prove that they are the parent(s)/legal guardian of the minor(s) concerned.
Individual staterooms can be booked by married couples one of whose minimum age is eighteen (18) (proof of marriage is required at time of booking).
Onboard there are certain facilities where entry is restricted by age. Persons using the Day Spa must be over the age of 18 and over 16 to use the Fitness Centre. Full details of onboard facilities with age and height restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk.
Activities for children
There are children’s facilities and entertainment onboard all Royal Caribbean ships called the Adventure Ocean® Youth Programme. Some activities may attract a height, weight or age restriction. Programme hours may vary by ship/itinerary.
The programme is available for 3–17 year olds, divided into five age groups:
•Aquanauts – 3 to 5 years
•Explorers – 6 to 8 years
•Voyagers – 9 to 11 years
•Teens – 12 to 14 years
•Teens – 15 to 17 years
Children or infants less than three years of age cannot participate in the Adventure Ocean Youth Programme® which is restricted to 3–17 years inclusive.
Swimming activities are not supervised and no minor or infant is allowed to enter the pool wearing nappies (diapers) including swimming nappies. Children or infants can only swim if they are toilet trained and under their parent/guardian’s supervision.
Activities for infants
Children under three years of age can participate in 45-minute activity sessions requiring full parental supervision. These are divided into two groups:
•Royal Babies® (6 to 18 months old)
•Royal Tots® (18 to 36 months old)
A toy lending programme and bedtime story sessions may also be offered onboard, which also require full parental supervision.
All sessions vary between ships and sailing dates and are unsupervised by ship staff.
Royal Babies® and Royal Tots® Nursery
A fully-staffed nursery is available on a select number of ships (currently Allure of the Seas®, Oasis of the Seas®, Liberty of the Seas®, Freedom of the Seas®, Enchantment of the Seas®, Grandeur of the Seas®, Mariner of the Seas®, Radiance of the Seas®, Rhapsody of the Seas®, Serenade of the Seas® and Splendour of the Seas® – all of which are subject to change) for a fee of approximately US$8 per child per hour. Operation of the nursery is subject to availability and late fees and cancellation charges may apply.
Our Sitters At Sea, in-stateroom babysitting is open to children ages 12 months and older for a fee of US$19 per hour for up to 3 children from the same family. This service is subject to staff availability and cannot be guaranteed. Please check at Guest Relations for availability and pricing. Prices are subject to change without notice.
Group Babysitting with the Youth Staff in the Adventure Ocean® Facilities is subject to availability and will be charged at US$7/hour per child and charged to the guest’s SeaPass?. Available to children ages 3-11 (children must be potty trained, and pull-up diaper free to enter the youth facilities and participate in activities).
13. Guests with special needs
You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell us or your travel agent in writing about any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities). Please provide as much information as possible via the online form found at https://secure.royalcaribbean.com.au/allaboutcruising/guestSpecialNeeds.do or via email@example.com.
Most of our ships have selected staterooms designated for guests with physical disabilities. Please contact our Reservations Department for further information. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If you would like to bring a motorised wheelchair or scooter onboard you must contact our Reservations Department at time of booking to provide the dimensions as size limitations may apply and we may not be able to accommodate this request. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call.
Guests affected by a disability or medical condition must be self-sufficient or travel with someone who can provide all necessary assistance. We regret we must reserve the right to refuse to allow anyone to travel who, in our reasonable opinion, is physically or mentally unfit to travel or will or may require care beyond that which any travelling companion or we ourselves can reasonably provide.
For all international sailings a valid passport and appropriate visa will be required. You are responsible to ensure that you have all necessary visas and that your passport is up to date and will remain valid for at least 6 months from the date of the termination of your cruise. Please check the applicable passport and visa requirements (including multi-entry visa requirements and for additional visa photos) with the embassies of the countries you will be visiting during your cruise, or check the up-to-date position with your travel agent in good time before departure.
Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. We do not accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s).
Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport (in addition to your passport itself) with you on holiday and carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause.
15. Identification required
It is the sole responsibility of the guest to identify all travel documents such as passport and visa requirements for boarding the ship and entry into the countries visited on your cruise.
For all sailings, a valid passport and appropriate visa will be required for all passengers: see clause 14 (Visas and passports)..
16. Checking in
For your convenience we offer a check-in facility on our website up to 4 days before your sailing. By checking in online for your cruise, you will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal.
To check-in online, visit www. royalcaribbean.co.nz, click on ‘Before You Board’, then click ‘Online Check-in’. If you have checked in online, bring your signed SetSail Pass and identification documents with you to the cruise terminal. Proceed to the SetSail area where one of our guest assistance agents will verify your identification documents and issue your SeaPass? card to board the ship.
If you have not checked-in online, bring your cruise documents and your identification documents to the cruise terminal where one of our guest assistance agents will process your cruise documents, verify identification documents, check you in for your cruise, issue your SeaPass? card and direct you to the ship.
Your stateroom steward will deliver your luggage as soon as possible after boarding. We recommend that items such as medicines are packed in your hand luggage.
Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. If you are not onboard at least 90 minutes before the ship’s scheduled sailing time, we are entitled to assume that you do not intend to travel. Your booking will then be cancelled, 100% cancellation charges will be payable and no refund will be made. Please note, for security reasons, you will not be permitted to bring any visitors onboard the ship in any port.
17. Onboard purchases
The currency used onboard all Royal Caribbean International ships is US Dollars
Your onboard account
All Royal Caribbean International ships operate on a ‘cashless’ system. When you check in you will receive a SeaPassR account card and all purchases made onboard the ship are made using this card. At the end of the cruise you will receive a statement summarising the charges on your account. To settle your account we require you to register your credit card at check-in. As all onboard accounts are payable in US Dollars, your credit card provider or financial institution may levy a foreign exchange transaction fee. Please note that when paying by credit card we obtain daily authorisations from your bank or financial institution, in some cases these may be held for up to 10 days for credit cards and 30 days for debit cards, after your cruise ends and will show as a pending/ pre-authorisation transaction. For this reason we do not recommend the use of Debit Cards. Our ships do not accept New Zealand bank issued foreign currency cards if these do not contain your name either printed or embossed on the front of the card. Royal Caribbean International SeaPassR accounts may be settled in cash. We cannot accept personal cheques and any currency other than US Dollars. A cash machine is available on all Royal Caribbean International ships which dispenses US Dollars (US$5 fee per transaction will be levied for this service), and Euros (€6 fee per transaction) for European sailings.
18. What to wear/pack and the weather
What to wear
Shorts, t-shirts, slacks, trousers, casual skirts, blouses and sundresses are all perfect during the day. For lounging by the pool, pack bathing suits and casual shoes (e.g. flip-flops, sandals, trainers). You’ll also need some casual shorts and t-shirts or a cover-up for getting to and from the pool areas. If you’re planning to visit our onboard fitness centre then bring shorts, t-shirts and socks plus a pair of tennis or running shoes/trainers.
In the evening, there are three distinct types of dress onboard: casual, smart casual and formal. Suggested guidelines for these nights are:
•Casual – Sport shirts and slacks for men, sundresses or pants for women.
•Smart casual – Jackets and ties for men, dresses or pantsuits for women.
•Formal – Suit and ties or tuxedos for men, cocktail dresses for women.
On formal evenings, formal attire is required in the main restaurant. The number of formal nights generally ranges from 1-3 depending on the duration of your cruise.
Theme nights are offered onboard cruises of 4 nights or longer. Because these events vary by ship and itinerary, dates and times will not be available until you board the ship and this can be found in the Cruise Compass. Common themes on cruises are Black and White night, 50s/60s/70s/80s and Country Western. This is subject to change.
We also offer buffet-style dining on our ships. Bare feet and bathing suits are not allowed at any time during dinner.
What not to pack
For the safety of our guests, the following items are not allowed onboard our ships: irons, coffeemakers, candles, illegal drugs, flammable liquids, explosives (such as fireworks), weapons (including knives, regardless of length), powerboards/extension cords and electrical transformers. If connecting by air, please refer to your airline for carrier restrictions.
Our cruises encompass a variety of continents and destinations and therefore the weather in each region will vary. Some of the destinations visited are tropical and may experience heavy rainfall or strong winds (sometimes hurricane force) at certain times of the year. Royal Caribbean International cannot accept liability for adverse weather conditions during your cruise holiday.
A guest must be at least 18 years of age to purchase, possess or use tobacco onboard.
All indoor public spaces are smoke free, with the exception of the Casino, the Connoisseur Club on Freedom and Voyager Class ships, and one designated smoking venue on ships sailing from Chinese homeports. In the Casino, there will be designated smoking and non-smoking areas.
Additionally, smoking will not be permitted in staterooms or on stateroom balconies. Outdoor smoking areas will be designated on the starboard side of all ships; with the exception of Oasis-class ships that will allow smoking on the port side of the ships. Guests in violation of the stateroom and balcony smoking policy may be charged a US$250 stateroom cleaning fee. Indoor smoking areas allow tobacco cigarettes and electronic cigarettes. Cigars and pipe tobacco can be enjoyed in designated outdoor areas, or in the cigar club on the ships that offer this venue.
Please note that the above policy is subject to revision in order to comply with current applicable health legislation, where countries have local smoking regulations. This may mean that smoking is prohibited except in designated outdoor areas or when arriving/departing certain ports.
There is a fully equipped Casino onboard all Royal Caribbean International ships with games such as blackjack or roulette, as well as slot machines. Please note that the Casino is closed whenever the ship is in port. Guests under the age of 18 are not permitted in the Casino at any time. Guests are advised that the use of any video recording or camera equipment is strictly prohibited in the Casino. Guests who request a cash transaction from casino cashiers (including cash advances and the purchase of casino chips and tokens) will be charged a transaction fee which will be charged to your SeaPassR account along with the amount of the cash transaction.21. Medical services onboard
There is a medical centre staffed by qualified doctors and/or nurses onboard all Royal Caribbean International ships. The medical services available and medications kept onboard are limited, and guests must bring an adequate supply of any specific medications they require. Our medical facilities are not intended or designed to serve as a clinic for guests.
Please note that there is a charge for all medical services provided by the onboard medical centre (including medication, consultations and treatments) and charges are not covered by private health insurance policies or by Australian Medicare and the New Zealand Accident Compensation Corporation (including cruises sailing to only Australian and New Zealand ports). We strongly recommend that you take out travel insurance that will cover any such charges. Please check with your insurer that such charges are covered by the insurance that you purchase.
Charges are based upon U.S. Government Medicare Physician Fee schedules which are available upon request from the Guest Relations Desk.
Royal Caribbean International is not responsible for the diagnosis, treatment or services provided by shipboard medical personnel.
Onboard service charges for stateroom attendants and dining room staff are included in your voyage fare.
Please note: An 18% service charge will be automatically added to beverages, mini bar items, spa and salon purchases. Royal Caribbean International reserves the right to adjust the recommended daily service charge amounts.
Royal Caribbean International’s highest priority is to ensure the safety and security of all guests. In order to maintain an effective and meaningful security environment and to comply with international and national security laws, regulations and guidelines, Royal Caribbean International has established strict security procedures in the seaport terminals we utilise and onboard all our vessels. These measures include screening all guests and their personal property prior to boarding. We appreciate your cooperation in this endeavour.
The onboard Guest Relations Desk is available 24 hours a day. The Desk operates as your source of general information, postmaster, as well as providing general information on customs and immigration.
Staterooms and suites
General information – including room sizes, layouts and deck plans – can be obtained from your travel agent or on our website.
Additional beds in staterooms
Each ship has a limited number of three and four berth (bed) staterooms. These staterooms are popular with families or adults travelling in groups. Three and four berth staterooms will be made up of a combination of lower berths, upper berths, sofa beds or rollaway beds. On some ships, we can accommodate more than four guests in some stateroom types. Fully occupied staterooms may not be able to accommodate a baby cot. Children under the age of 6 years are not permitted to occupy upper berths within any stateroom. Due to the height of upper berths, they are not suitable for the elderly and we strongly recommend that alternative staterooms are booked. Upper berths are subject to minimum and maximum weight restrictions
The onboard voltage is 110/220 AC. Please ensure that you take any necessary U.S. and European adapters. Hair dryers are provided on all ships.
Please contact your airline directly to ascertain the up to date position for the carriage of electrical and other dangerous items. This may vary by airline.
Internet services are available on all ships for a fee (please refer to our website for the latest fees). Many of our ships are fully wireless whilst others have wireless hotspots.
Laundry and dry cleaning services are available. Prices will vary by garment type. Royal Caribbean International does not provide irons and they are prohibited in staterooms as they constitute a fire hazard. There are no self-laundry facilities onboard.
Contacting the ship
Your friends and family can contact any Royal Caribbean International cruise ship from New Zealand by dialing 00 1 732 335 3285 or visit shipdial.com. The cost is approximately US$7.95 per minute and you must have a credit card number ready to enter to complete the call. Additional long distance/mobile phone charges to connect to the USA will also apply.
Calling home from the ship
You can make ship-to-shore phone calls from your stateroom 24 hours a day.
The cost is approximately US$7.95 per minute and will be automatically charged to your SeaPass? account.
Cellular at sea
We are pleased to offer an advanced cellular roaming network that allows you to make calls from anywhere in the world using your own mobile phone and number. If your network provider supports them, you may be able to access GPRS and GSM services such as email, web access, and text messaging. Guests are encouraged to check with their providers prior to sailing, to enable roaming and check rates. All international roaming charges will be billed to your home carrier.
In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Guests will go to a tender platform from which you will board the tender. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. Please note that passengers use tenders at their own risk.
To get the most enjoyment out of your visit to a port of call, we recommend you select one of our shore excursions. Shore excursions are available in most ports of call and can be purchased online before your cruise or onboard the ship. Please book your shore excursions as soon as possible since some shore excursions can only accommodate a limited number of participants. Please visit RoyalCaribbean.co.nz to research and book your shore excursions, or contact your travel agent for further information.
The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. Our brochure descriptions may refer to activities which may be available in the ports you are visiting. We have no involvement in any such activities, which are neither run, supervised or controlled in any way by us. They are provided by local operators who are entirely independent of us. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities – please contact us or your travel agent for information on specific excursions. Agreements guests enter into in relation to shore excursions do not form any part of your contract with us irrespective of the fact we may assist you in booking such activities. Accordingly, we cannot accept any liability in relation to such activities and the acceptance of liability contained in clause 39 of our Information, Terms and Conditions does not apply to them. We cannot guarantee accuracy at all times of information given in relation to such activities or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned in our brochures, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation in regard to those activities. If after the time of printing of our brochures, we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will do our best to pass on this information at the time of the booking.
Please note that we may be able to offer shore excursions for those guests with limited mobility, however, different charges may apply. Please contact our Special Services Department by email at firstname.lastname@example.org at the time of booking.
At the end of your cruise
The Cruise Director will give detailed instructions about disembarkation and clearing customs and immigration during the departure talk on the last day of the cruise. We strongly recommend that you attend this important and informative talk. You can also view this talk on your stateroom TV. Royal Caribbean International has no control over the length of time it may take for customs immigration clearance.
On the last night of your cruise you will need to:
•Pack your suitcases and place them outside your stateroom door by midnight. Your stateroom steward will give you coloured tags for each piece of luggage. Please put your name and home address on each tag and remove all loose straps from your bags. The colour of your luggage tag will determine your departure time from the ship and your luggage collection point on shore. Carry fragile, important and valuable items with you in your hand baggage (including travel documents, identification documents, jewellery, cameras and any medication required by you) pending the re-delivery of your suitcases to you.
Luggage at the end of your cruise
On the morning of disembarkation, you will proceed through customs and immigration, collect your luggage and continue with your onward travel arrangements. It is our guests’ responsibility to remove all of their belongings from their stateroom when they depart their cruise. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Please note that items left behind may be destroyed.
27. Travel arrangements home
Royal Caribbean International can arrange domestic and international flights and transfers to connect with your cruise. If we are not arranging flights for you, please consult your travel agent on the most appropriate flight times, ensuring that you allow sufficient time both prior to embarkation and following disembarkation.28. Information required from you
We may be required to pass on to immigration authorities, airlines and/or possibly other authorised bodies, certain personal details relating to our guests. Restrictions placed by a governing body on you or your travelling party that may affect your ability to travel must be advised to us at the time of booking.
You must provide the relevant details at the time of booking your cruise or no later than 70 days prior to your departure, whichever is the later. This information includes certain personal information, passport, emergency contact and insurance details. We will inform you at the time of booking, or as soon as we become aware, of the exact details required. We recommend you visit our website at RoyalCaribbean.co.nz and click on ‘Before You Board’, then ‘Online Check-in’ and submit these details online. You will need to have your booking ID and date of sailing on hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. Our procedures may change from time to time and we will inform you of any changes at the time of booking or as soon as possible thereafter. If you fail to supply the details requested, both fully and accurately, you may not be permitted to board your cruise ship and/or outward and/or return flight. We will not accept any liability in this situation and we will not pay you any compensation or make any refunds. You will also be responsible for your onward/return travel arrangements. If failure to have this information results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Please also see Privacy Statement in clause 43.