Our goal is to make all our guests as comfortable as possible, both on and off the ship. Our cruise ships have spacious corridors to accommodate 180 degree turns for wheelchairs. Most decks are accessible through automatic doors and all public rooms feature entrances with gradual inclines.
We provide complimentary wheelchair assistance for embarkation and disembarkation only. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or hire one from of the companies below who will deliver it your stateroom on the ship:
Scootaround (formerly CareVacations)
Phone: +1 888 441 7575
Fax: +1 204 478 1172
Email: firstname.lastname@example.orgSpecial Needs at Sea
Phone: +1 800 513 4515
Local: +1 954 585 0575
Fax: +1 800-513-4516
You may bring and use wheelchairs, mobility scooters and other assistive devices onboard our ships. Due to safety reasons, Segways may not be used onboard.
Assistive devices including mobility scooters must be stored and recharged in your stateroom so fire doors, corridors and lift areas are kept clear for emergency evacuation. When parked throughout the ship, they must be parked out of the way to allow safe and easy access by other guests and crew members.
Assistive devices should fit through a standard stateroom entry doorway which is at least 58.4 cm (23 inches) wide. We offer accessible staterooms which have wider doors which are at least 81.3 cm (32 inches) wide and may accommodate larger devices. If you have an assistive device larger than 81.3 cm (32 inches) wide, please contact our Access Department for assistance.
Note: Crew members are not permitted to lift assistive devices. Services provided:
- Early boarding
- Cruise transfers utilising a specialised bus or van with a lift or ramp
- Boarding and departure assistance
- Scooter access
- Lifts for one pool and one whirlpool on each ship in the fleet
- Accessible Blackjack tables in the casino
- Accessible Guest Relations Desk
To customise your accommodation to meet your specific needs, please complete the Guest Special Needs Form.
For more information, call our Access Department on +1 (866) 592 7225 (voice), fax +1 (954) 628 9622, send an e-mail to email@example.com, or have your local travel agent or International Representative contact us.